Bose Corporation known for producing top quality speakers, headphones and audio systems has been sued by a customer because the company ‘spies’ on its ‘wireless headphone customers’. According to the lawsuit, Bose Corp spies on its customers by using an app that tracks the music, podcasts and other audio that they listen to. This violates their privacy rights since the company then sells the information without their permission.
The action was taken by a customer by the name of Kyle Zak who filed the complaint in federal court in Chicago. Zak is seeking an injunction to stop Bose’s ‘wholesale disregard’ for the privacy of customers who download its free Bose Connect app from Apple Inc or Google Play stores to their smartphones.
“People should be uncomfortable with it,” Christopher Dore, a lawyer representing Zak, said in an interview. “People put headphones on their head because they think it’s private, but they can be giving out information they don’t want to share.”
This is not the first time that action has been taken against companies by customers for violating their privacy. Whenever customers download any content, they have to accept the terms and conditions which they hardly ever read and in those, such conditionalities are stated.
The companies then try to boost their profit by discreetly collecting customer information and then selling it to other businesses or using it to get more business.
Zak said that he paid $350 for his QuietConnect 35 headphones by Bose and was asked to download the company’s free app in order to get the most out of his headphones.
He said that he was shocked to find out that Bose sent “all available media information” from his smartphone to third parties such as Segment.io, whose website promises to collect customer data and “send it anywhere.”
Zak is now seeking millions of dollars of damages for buyers of headphones and speakers and also wants to stop the data collection which he says violates the federal Wiretap Act and Illinois laws against eavesdropping and consumer fraud.